You can see the available options during booking. Options vary by destination.

We'll send you your booking confirmation by email within 7 calendar days of booking. It might have ended up in your spam folder. Please check your spam folder first. If you can't find it, please contact us immediately. We can then resend the confirmation and/or correct your email address if necessary.

Yes, taxes are included in the price, except for the tourist tax, which will be charged upon arrival at the hotel. The amount of the tourist tax varies by destination and ranges from €0 to €7 per person, per night.

No, tourist tax and the resort fee are not included in the price and must be paid at the accommodation. Whether or not you have to pay tourist tax varies by destination, and the amount varies between €0 and €10 per person, per night.

No , this is not possible.

Yes, the train is ideal for organizing your own group trip. Our train has 700 beds. You can submit a request via service@greencitytrip.nl. Please indicate your destination and the date you would like to travel. We would also like to know how many people are involved and what travel class you would like to travel in. We can then send you a quote. Making a group booking has several advantages, including that the names of the participants only need to be provided shortly before departure and that we can arrange for you and your group to stay in one or more connecting carriages, for example. We offer a special group travel service starting with a full carriage occupancy. This is 20 people for our comfort class, 40 people for our premium class, or 50 people for our economy class. Would you like to travel with fewer people? You can make individual bookings for up to 9 people per booking via our website.

We offer a special service for group travel starting with a full carriage occupancy. This means 20 people for our comfort class, 40 for our premium class, or 50 for our economy class. To request a group booking, please contact service@greencitytrip.nl and indicate when you would like to travel and with how many people. If you have any other special requests, please let us know. If you would like to travel with fewer people, you can make individual bookings for up to 9 people per booking through our website.

You can find this at the very bottom of the website.

Passengers aged 18 and older may travel independently. If you are under 18, you may travel with a companion who is over 18.

When you book a trip with GreenCityTrip, the following components are included (unless explicitly stated otherwise): a round-trip train ticket from your selected departure station, carry-on luggage, a large suitcase, and accommodation with a private bathroom. If you book a ticket-only package, only train travel (and accommodation) is included; your hotel stay is not.

You can find all available departure dates in the calendar when booking. You can also find all the departure dates on the individual pages of our destinations.

Yes, that's possible. If you want to travel with a child (between 2 and 16 years old) or an infant (under 2 years old), you must also make a reservation for that person. There is no special discounted rate for this; the child is considered a separate passenger (adult) and will also have their own seat on the train and their own bed at the hotel. Please note: when booking additional children or infants, requests for specific accommodations with special facilities for children cannot be accommodated.

You can find all available trips on our website. You can book directly by clicking on your desired destination and then scrolling down.

Yes, this is possible. When booking, you can indicate you're traveling solo by setting the number of passengers to '1'.

Currently, we only offer coffee and tea service in our comfort class. We sell hot drinks and water on board from 7:00 AM until one hour before arrival. There are no other catering or restaurants available. We therefore advise all passengers to bring sufficient food and drinks (especially drinking water) for the duration of the train journey.

No, our carriages are not new and are several decades old. However, they have been refurbished on the inside and of course they are cleaned and put in good condition before the start of every trip. In the luxury, premium and economy classes there are power sockets, as well as air conditioning. Despite the age of the carriages, in terms of fit-out and comfort they are comparable to common night trains in Europe.

No, we have a strict no-smoking policy on our train, and smoke detectors are present in the restrooms, hallways, and compartments. There are no opportunities to get off the train and smoke during the journey. If you do choose to smoke on board, our crew will intervene and ask you to leave the train at the first opportunity, at least not accompanied by local authorities.

After checking in online, you will receive your boarding passes by email. They contain a QR code. You can print them or save them on your mobile phone. The QR code provides access to NS stations in the Netherlands. You can hold this QR code in front of the scanner to open the gate.

Yes, English-speaking stewards are present on board the train to answer all your questions and assist you where necessary during your stay on our train.

For operational reasons, we may need to make a change. Therefore, we always state that all departure and arrival times are subject to change. In most cases, if it happens at all, a change before departure will not deviate more than 60 minutes from the departure times you saw during the booking process. We will always send you an email to notify you of the change. During a long train journey, circumstances may arise that cause our train to arrive earlier or later at its final destination. The staff on board the train will, of course, keep you informed of this.

The size of the beds varies by travel class. The dimensions (L x W) are approximately as follows: Economy class: 190 x 60 cm, Premium class: 190 x 66 cm, and Luxury class: 197 x 79 cm.

No, this isn't available on our train. You can, of course, use (free) roaming on your mobile phone from your provider within your regular plan.

No, you can only board at the stations shown when you make your reservation. To get to these stations, you'll need a separate ticket (if you're traveling with NS). Our train is a privately chartered train and is not affiliated with NS or any other carrier.

When making your reservation, you can choose to make your compartment private. This allows you to immediately choose your compartment seat free of charge. If you don't choose this option, you can reserve a berth of your choice for a fee. This is useful, for example, if you want to be sure you'll be in the same compartment. If you don't choose this option, we'll do our best to seat you together, based on availability. Please note: this availability is often not available because our trains are almost always full. So, if you want to be sure you'll be seated together, make a seat reservation.

If you're traveling with the exact number of passengers a compartment can accommodate (5 in economy, 4 in premium, or 2 in luxury), you can select the "Yes, I want a private compartment" option during booking, free of charge. You can then immediately choose your exact seat on the train, free of charge. Traveling with fewer passengers? You can buy empty seats at a reduced rate. The cost varies by destination and travel group; you'll see this information when booking.

Whether bed linen is included in your package varies by provider and package. Please check this. Bed linen is not included by default for sustainability reasons: we do not want to burden the environment unnecessarily. You can choose to bring a sleeping bag and pillow, for example, or reserve a set of bed linens when booking. If you reserve bed linen with us, you will receive a clean, laundered set of bed linens and a pillow from us on both the outward and return journeys.

A number of basic rules apply on board our trains: Treat each other with respect, Take all your luggage with you in your compartment, After midnight it is quiet and there is no unnecessary movement on the train, Bringing your own snacks and drinks is permitted: however, we ask that you keep your alcohol consumption to a minimum.

We currently don't have space to accommodate regular bicycles on the train. However, you may bring a folding bicycle, provided you transport it in your own compartment. We will consider this request for any future new rolling stock. You can follow news about this on our website and social media channels.

No, pets are currently not permitted. This is because you always book a package holiday with us, and hotels also don't allow pets. Therefore, you cannot bring a pet on your trip, even if you're staying in your own private compartment.

In our economy, premium, and luxury class, there are power outlets in all compartments. Economy and premium compartments have two power outlets, and luxury class has one. Please note: the power outlets are intended for charging mobile devices, laptops, or tablets. The maximum capacity is 90 watts per outlet. Therefore, you cannot connect a kettle, hairdryer, or other appliances that require more than 90 watts to the power outlets on the train.

No, you can choose a breakfast package when making your reservation. If you book this package, you will receive one on both your outbound and return journeys. There is a pick-up point on board our train where you can purchase hot drinks and light snacks in the morning. In our comfort class, a catering trolley will arrive at your compartment where you can order your drinks.

No, this isn't possible. We only have carriages with beds.

You will always be taken directly to your booked destination and will not need to transfer. In exceptional circumstances (for example, due to an incident or engineering works), we may need to deploy buses for part of the journey. Along the way, the train will regularly stop at red signals, either to allow another train to pass, or for technical reasons. This is part of a longer train journey.

Online check-in is available from 7 days before departure at www.greencitytrip.nl/checkin. Log in with your booking number and last name. You can then reserve seats (up to 3 days before departure), book an upgrade, and add breakfast or bed linen to your booking. Check-in closes at 12:00 noon the day before departure. You must check in online; otherwise, you will not have a valid ticket and will not be able to board our train. Need help? Please ask for assistance in our live chat, located at the bottom right of your screen. You will receive your boarding passes by email immediately after checking in online. You can take these with you on your trip either digitally or printed. Currently, you only need to check in once per journey for your train journey: you also check in online for your return journey directly.

If, despite the reminders we sent you, you haven't checked in before check-in closes, you won't have a valid ticket and will not be able to board the train. Please contact customer service and inquire about the options. Sometimes we can still check in your booking manually for a late check-in fee of €75 per person.

Neither breakfast at the hotel nor breakfast on the train is included as standard. You can book these at a discounted combined price when making your reservation.

In your booking confirmation, you will find the following information: Information about the train boarding procedure and how to receive your boarding passes. The departure and arrival stations of your journey. The departure and arrival times of your journey. Information about how much luggage you can bring. Details of your hotel accommodation. Your confirmation also contains some useful tips and tricks to make your journey as pleasant as possible. We ask that you read it carefully.

Yes, that's right: your booking confirmation is the document you use to check in to your hotel accommodation.

You will receive your booking confirmation within 7 days of booking your package. We will do our best to send you the complete documentation as soon as possible. You will always receive all documentation by email. We do not send mail.

Before your trip, you will have received the following documentation from us: - 7 days after booking: the booking confirmation with information about your trip and hotel accommodations. - 4 days before departure: the boarding passes. This boarding pass also includes a QR code to open the gates at Dutch train stations.

Any local taxes (such as tourist tax) are not included in your trip and must be paid upon booking or on-site. Transfers from the train station to your hotel are also not included as standard. However, you can easily and affordably use local public transport. We also recommend purchasing travel insurance.

If your train is delayed, you will be notified via the information boards at the station. We request that you wait for information in all cases of delay.

You can take as much luggage as you like. However, it is important that your luggage fits in your own compartment. Luggage is not allowed in the aisles or on the balconies. Therefore, for your own comfort, we recommend bringing a maximum of one carry-on bag and one large suitcase. For your safety and that of others, bicycles or other large items that do not fit in your compartment are not permitted.

With an identity card or passport. Driver's licenses are not valid as travel documents within Europe. Your travel document must be valid when you travel (i.e., not within three months of your return). If you are a non-EU passport holder, we advise to check if visa or other documents are required to travel.

No, transfers are not included. You can use public transportation locally or take a taxi to your hotel.

Typically, you can't check into your hotel until the afternoon. However, you can store your luggage at the hotel free of charge in the morning, so your city break can begin immediately. You can then return later to check in and access your room.

You'll stay in a triple room (subject to availability) if you're traveling with three people. For example, if you're traveling with four people, you'll stay in two double rooms.

When booking, you can easily view the locations of available accommodations. Click "show on map" under the hotel image. You can then choose which hotel you'd like to stay in and customize your trip.

Yes, all hotel rooms we accommodate have a private bathroom with a toilet. So you don't have to share a bathroom with other hotel guests.

We only work with hotels with at least 2 stars, a good online rating (at least an average of 7.5), and located no further than a 30-minute public transport ride from the city center. You can view the exact hotels available for your travel dates when booking. This way, you can always choose from a wide selection of different hotel types and classes.

No, we don't offer this option. However, after your booking is confirmed, you can contact the hotel yourself and inquire about the possibilities.

During your train journey, you can contact one of the stewards on duty. They are always available to assist you. If you have an emergency or irregularity at your destination, please contact our emergency number listed in your booking confirmation. We can then resolve the issue as quickly as possible, 24/7.

We do our utmost to ensure everyone's satisfaction. Is there anything not to your liking during your trip? Do you have any comments about the cleaning or are you missing something in your train compartment? Are you experiencing any inconvenience from fellow passengers? You must report this immediately to the service staff on board our train. If you do not report complaints immediately and do not give us the opportunity to resolve them immediately, which we always strive to do, you will not be eligible for compensation or reimbursement. The same applies to complaints during your hotel stay: report them immediately to the reception. If they do not resolve the matter satisfactorily, please call the emergency number listed in your booking confirmation. This gives us the opportunity to resolve the situation. If you do not call us, we will not be aware of your dissatisfaction and therefore cannot resolve it for you. Therefore, it is very important to contact us immediately. Should you have a complaint or comment before departure or upon your return, you can submit it via our Live Chat service or by email. We can only process complaints if they are submitted to us via chat or email.

Yes, that's possible. However, it's important that it can be safely stored in your own compartment.

Unfortunately, our trains are not equipped for passengers with disabilities because they were built decades ago. Boarding also requires a short climb up a flight of stairs. The narrow aisles and toilets are also not suitable for wheelchair users. If this isn't a problem for you, you can bring a folding wheelchair or walker free of charge. Mobility scooters are not permitted.

Yes, this is free of charge. Please ensure your stroller or buggy is easily collapsible. Please inform one of the stewards, and we can store your stroller or buggy in a separate area. This will leave room in your compartment for other luggage.

If you depend on an assistance dog, you can bring it with you. However, we emphasize that regular pets are not permitted on board our train. You are responsible for your assistance dog's care. This means that you must be aware that it is not possible to walk your dog during our non-stop train journeys (which can last up to 21 hours). You must therefore make arrangements for your assistance dog to relieve itself: animal welfare is our top priority. We will try to offer you a private compartment at no additional cost, if still available, so you can travel with your assistance dog in a separate area. If this is not available and we are unfortunately unable to offer it (for example, because our train is fully booked), please be aware that you and your assistance dog will share a cabin with other passengers. If you absolutely do not want to travel in a cabin with other passengers, you can upgrade to a private compartment for a fee when making your reservation, subject to availability. This is, of course, not obligatory and is your choice. Before making your booking, please contact our customer service via our live chat to arrange everything so you can travel with your assistance dog as smoothly as possible.

If you book the 'flex' option during your reservation, you can change passenger names free of charge up to 7 days before departure. If you haven't booked this option, you can change passenger names for €75 per person.

It's not possible to subsequently change an existing booking to add an additional person. However, you can make a new, separate reservation for the additional person you want to add to the same train, reserving a seat in or near the existing compartment of your existing reservation.

You may board at any of the stations we serve in the Netherlands. You do not need to change your booking. The boarding passes you receive four days before departure show all the final departure times for Dutch stations. You can board at any station of your choice.

After you have booked, it is no longer possible to change your departure date. However, you can change the passenger names in your booking up to 7 days before departure for a flat fee of €75 per person. To change the passenger names, please follow the link to the changes page as described in your booking confirmation.

No, this isn't possible. We can, however, provide you with documentation for your travel or cancellation insurance. Please inform us if you will no longer be traveling to avoid delays for other passengers. Under no circumstances will a refund be issued: please contact your cancellation insurance provider for this.